Shipping policy
Thank you for choosing LUCAS TAYLOR. We are committed to providing a reliable, secure, and efficient shipping experience. Please review our shipping terms below.
1. Order Processing & Dispatch
All orders are carefully prepared and dispatched within 1–3 business days after payment confirmation.
We work to process your order as quickly as possible to ensure your items reach you without unnecessary delays.
2. International Shipping & Delivery Time
We offer international shipping to customers worldwide.
- Standard Shipping: Estimated delivery within 7–14 business days (delivery times may vary depending on destination, customs clearance, and local carrier conditions).
- Expedited Shipping: Available at checkout for customers who require faster delivery.
Once your order has been shipped, you will receive tracking information to monitor your delivery progress.
3. Shipping Costs & Transparency
Shipping fees are calculated automatically based on your order details, including package weight and delivery destination.
The final shipping cost will be clearly displayed at checkout. We do not charge any hidden shipping fees.
4. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authorities.
Any customs-related charges are the responsibility of the customer. We recommend checking your country’s import regulations before placing an order to avoid unexpected costs or delays.
5. Packaging & Shipping Protection
We use secure, high-quality packaging materials designed to protect your items during transportation.
For eligible high-value orders, additional shipping protection options may be available at checkout for extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please inspect your package carefully upon delivery.
If the package arrives with visible damage, leakage, or severe deformation, please:
- Take clear photos of the package condition;
- Refuse delivery if possible;
- Contact our customer support team immediately.
If you discover any product issues after receiving your order, please contact us within 48 hours with relevant photos or details. We will review the situation and provide an appropriate solution, including replacement, refund, or other assistance when applicable.
7. Customer Support
If you have any questions regarding shipping, tracking, customs, or your order status, please contact us. Our support team is always available to assist you.
Company Information
Store Name: c
Company Name: LUCAS TAYLOR
Email: support@lucatay.shop
Business Address: 138 Riverside Drive, Tasman 7020, New Zealand.
Thank you for shopping with 138 Riverside Drive, Tasman 7020, New Zealand. . We continuously improve our logistics services to provide a faster, safer, and more convenient shopping experience.